Returns and refunds
Help with an item you have received.
Before sending an item back
Contact the support address in your order confirmation with your order number and a description of the issue. Obtain return instructions before sending an item.
Damaged or incorrect items
Keep the packaging and take clear photos of the item and shipping label. Include these details when reporting a damaged or incorrect delivery.
Return conditions
Keep the lock, mounting components and original accessories together. Applicable return conditions and your statutory rights depend on the order and destination.
Refund processing
Approved refunds are processed through the original payment method. Processing and bank posting times vary. Kickstarter pledges follow the terms of the campaign.